Privacy policy

<p>This Privacy Policy explains how Verolae collects, uses and protects your information when you visit verolae.co.uk or place an order. We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018.</p>
<h2>Information we collect</h2>
<ul>
<li>Information you give us: name, email address, delivery and billing address, and phone number.</li>
<li>Order information: what you bought and your order history, including subscription details.</li>
<li>Payment information: processed securely by our payment providers. We do not store full card numbers.</li>
<li>Automatic data: device, browser and browsing activity collected through cookies and similar technologies.</li>
</ul>
<h2>How we use your information</h2>
<ul>
<li>To process, fulfil and deliver your orders, including recurring subscription orders.</li>
<li>To provide customer support.</li>
<li>To send marketing email where you have opted in. You can unsubscribe at any time.</li>
<li>To improve our website and prevent fraud.</li>
</ul>
<h2>Who we share it with</h2>
<p>We share data only with the service providers needed to run the shop — our ecommerce platform (Shopify), payment processors, delivery carriers, our subscription provider and our email provider. <strong>We do not sell your personal information.</strong></p>
<h2>International transfers</h2>
<p>Some of these providers store or process personal information outside the UK, including in the United States and the European Economic Area. Where we transfer personal information overseas we rely on UK adequacy regulations or the International Data Transfer Agreement, and take reasonable steps to ensure it is handled to UK GDPR standards.</p>
<h2>Cookies</h2>
<p>We use cookies to keep your basket working, understand site usage and improve your experience. You can control cookies through your browser settings.</p>
<h2>Your rights under UK data protection law</h2>
<p>Under the UK GDPR you have the right to access the personal information we hold about you, to have it corrected if it is inaccurate or incomplete, to have it erased, to restrict or object to how we use it, to data portability, and to withdraw your consent to marketing at any time. To make a request, email supportverolae@proton.me. We will respond within one month.</p>
<h2>Complaints</h2>
<p>If you believe we have mishandled your personal information, email supportverolae@proton.me and we will investigate and respond to you. If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO) at ico.org.uk or by phone on 0303 123 1113.</p>
<h2>Security and retention</h2>
<p>We use reasonable safeguards to protect your data and keep it only as long as needed for the purposes above, or as required by law.</p>
<h2>Contact</h2>
<p>Verolae<br>Email: supportverolae@proton.me<br>Website: verolae.co.uk</p>