Contact Us

Questions about your order, a subscription or a refund? Email us and we will get back to you quickly.

How to reach us

Verolae
Email: supportverolae@proton.me
Website: verolae.co.uk

Response times

Average response time is under 24 hours. Support hours are Monday to Friday, 9am–5pm (GMT in winter, BST in summer). Emails that arrive over a weekend or a UK bank holiday are answered on the next working day.

Refunds and cancellations

Our 90-day money-back guarantee does not require you to send anything back — email us with your order number and we will take care of it. See our Refund Policy and Cancellation Policy for the full terms.